Eunoia Shipping & Return Policy

Thank you for shopping with Eunoia. We are committed to providing you with a smooth, transparent, and reliable shopping experience. Please review our updated shipping and return policies below.

Shipping

Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Domestic Shipping Rates and Estimates
Shipping rates and estimated delivery times are calculated at checkout based on your shipping address.
We currently offer:

• Standard Shipping: 5–7 business days
• Express Shipping: 2–3 business days

Tracking Information
Once your order has shipped, you will receive a tracking number to monitor your package in real time.

Returns

Return Policy
Eunoia offers store credit only for approved returns. We do not issue refunds to the original payment method.
Items may be returned within 10 days of delivery or store pickup date. All items must be in original condition — unworn, unwashed, unaltered, and with original tags attached.

Customers must notify us within 24 hours of receiving their package if any item arrives damaged or if they wish to initiate a return.

Size & Fit Returns

We understand that shopping online can sometimes be tricky with sizing.
If your item doesn’t fit, you can request a return for store credit or a size exchange (subject to stock availability).

• To request an exchange for another size, please email info@eunoiashopus.com within 5 days of delivery.
• If your preferred size is unavailable, a store credit will be issued instead.
• All items returned for size exchange must meet the same condition requirements: new, unworn, and with all original tags and packaging.

Please note that shipping costs for size exchanges are the responsibility of the customer.

Eligibility for Returns

To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as received.
The following items are non-returnable:

• Intimates or personal hygiene items
• Gift cards
• Sale or clearance items

Return Process

To initiate a return or size exchange, contact us at info@eunoiashopus.com with your order number and reason for return. Once approved, you will receive detailed instructions on how to proceed.

Store Credit

Once we receive and inspect your returned item, we will notify you regarding approval. If approved, a store credit will be issued for the product’s original value (excluding shipping costs).
Store credit can be applied toward any future purchase at Eunoia.

Exchanges

Due to limited inventory, we cannot guarantee availability for size exchanges. If the requested size is unavailable, you will receive store credit to use on any future order.

Return Shipping Address

All return packages must be sent to:

Eunoia Returns Department
7865 NW 192nd St
Hialeah, FL 33015
USA

Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.

Need Assistance?

For questions about shipping, returns, sizing, or any product concern, please contact our customer service team:
Email: info@eunoiashopus.com
Phone: +1 (786) 512-4475

Thank you for choosing Eunoia — we value your trust and strive to ensure you feel confident and satisfied with every purchase.